Policies

Refund Policy

Items may be returned only if undamaged - and postmarked within 3 business days of receipt.  All online sales are to be returned at customer's expense, jhonarvar-arts does not provide return shipping labels and will not refund for any return fees.  

All sale items are FINAL SALE.  

Please email us at jhonarvar.arts@outlook.com to notify us of your return. All items should be mailed to the following address: 1241 Kilborn place Apt.402 Ottawa, Ontario K1H 1A5

Privacy Policy                                                                                         

Your privacy is very important to us. We do not release any information about our clients under any circumstances. All registration and sensitive payment information is encrypted when transmitted through our website.

Shipping Policy                                                                                                           

I'm a 1 person team and I do my  best to ship orders in a timely manner. Most orders are sent within 3 business days. I ship with the cheapest Currier available. Orders that are larger and need to bee charged as an oversized parcel. I always pack items professionally and jhonarvar.arts WILL NOT BE RESPONSIBLE for any lost or stolen packages. 

I'm always happy to track packages, but will not be monetarily responsible unless packages are insured.  

Note shipping may be delayed during holiday seasons,I apologise as this is something out of my control.

All orders are charged taxes unless exempt for any reasons.

Local Ottawa,Ontario customers can select "IN STORE PICK-UP, Ottawa Customers ONLY" to buy online and pickup in store at 1241 Kilborn Place APT.402 Ottawa,Ontario K1H 1A5  I'm available most days and night, I require 24 hour notice for any "IN STORE PICK-UP" If you are not in Ottawa, do not chose this option, as I will not ship these orders.